This course is specially designed to equip delegates with the skills, techniques and confidence to be able to communicate “effectively” with other people – be it Managers, colleagues, professionals, partnership agencies, volunteers, or other organisations / groups / bodies they work or network with.
Learn all about the essential elements of “effective” communication. Understand the importance of respect. Understand the importance of non-verbal communication. Learn how to disagree, how to put forward suggestions and how to ask for clarification in meetings. Learn how to say “No” to others. Learn how to delegate tasks and how to negotiate. Learn techniques for dealing with conflict and confrontation. Learn techniques for dealing with difficult individuals.
This practical and participative course will equip delegates with the knowledge, skills and confidence to be able to communicate “effectively” with other people in a variety of situations.